This Privacy Policy explains how Bridgeupp LTD ("Bridgeupp", "we", "us") collects, uses, and shares information when you visit our websites or use Bridgeupp Chatbot (the "Service").
For our marketing website(s) and direct customer relationships, Bridgeupp LTD is the data controller. For chats and end-user data processed through customer websites, we generally act as a data processor and our customer is the data controller.
Where GDPR applies, we rely on: contract performance (providing the Service), legitimate interests (security, service improvement), consent (certain cookies/pixels), and legal obligations.
The Service can ingest content such as public web pages (e.g., via sitemaps) and documents that customers provide. We crawl public pages only. We do not crawl password-protected pages.
Re-crawling is typically daily, or adjusted based on customer request. We store text and raw documents used to build the knowledge base. We do not store raw HTML snapshots.
We use our own hosted infrastructure for storage and processing of customer data and use OpenAI to generate human-like responses. Use of third-party AI providers is the default unless explicitly changed under an Enterprise agreement.
We do not use customer data to train our models globally.
We do not routinely review customer chats. Human review may occur when requested by the customer (e.g., troubleshooting, QA), or when needed for security or abuse investigations.
We use necessary cookies for core site functions and security. With consent (where required), we also use analytics and marketing technologies, including Google Analytics and Meta Pixel.
We share information with vendors that help us operate the Service (hosting, CDN, payments, email, analytics).
We may process data in regions including the US (Oregon, Northern Virginia), EU/UK (London), and Australia (Sydney), and may use other regions as needed. Enterprise customers may request specific region assignments subject to availability and agreement.
Where required by applicable law, we use appropriate safeguards for international transfers and apply security measures in transit and at rest.
Retention for chat transcripts, leads, and account data can be configured and may vary by customer needs and plan. Backups are retained for roughly 30 days. Billing/tax records may be retained as required for accounting, compliance, and future billing or tax purposes.
For end users chatting on a customer's site, the customer (as controller) may be the best point of contact for requests related to that chatbot.
We may update this policy from time to time. We will post the updated version with a new "Last updated" date.
Support: support@bridgeupp.com
Privacy/legal: legal@bridgeupp.com
Billing: billing@bridgeupp.com